To change your password use Forgot password on the sign-in page. Staff cannot change it for you.
Name the character it is about in your message.
Quote the order's reference from your receipt in your message.
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A screenshot is made again on our side without its hidden data. Nothing but pictures can be attached.
Plain text and pictures. Staff see your account's characters and orders beside the ticket, so you do not have to say who you are. You can open 3 tickets a day and have 5 open at once; reply in one instead of opening another about the same thing.
